Refund & Cancellation Policy

Last updated: July 27, 2026

This policy explains Kessa's 30-day money-back guarantee, how to cancel, and how renewals work. It is part of our Terms of Service.

1. 30-day money-back guarantee

"Set your protein target and log your first few days. If Kessa doesn't help you feel more in control of your nutrition, email us within 30 days for a full refund."

The guarantee applies to your initial annual subscription purchase. To qualify, complete the simple condition above (set your protein target and log a few days) and email us within 30 days of your purchase.

2. How to request a refund

Email hello@kessahealth.com within 30 days of your purchase and ask for a refund. We process approved refunds to your original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. When we issue a refund, your subscription and access to the Service end.

3. Cancelling your subscription

You can cancel anytime, in two taps, from your account settings. Cancelling stops future renewals. If you cancel without requesting a refund, you keep access until the end of your current paid year, and you will not be charged again.

4. Automatic renewal

Your subscription renews automatically once per year at $299 (your locked Founding rate) until you cancel. We charge your payment method on your renewal date unless you cancel before then, and we send renewal notices to your email. See the Terms of Service for full billing terms.

5. Refunds after the first 30 days / on renewals

The 30-day money-back guarantee covers your initial purchase only. Renewal charges are not separately refundable, but you can cancel anytime before a renewal to avoid the next charge.

6. Questions

Email hello@kessahealth.com and we will help.